The resolution and refresh rates are found under “ Display” in TV & Display options. If you wish to experience 120hz and VRR, please configure for 1080p/120hz VRR or 1440p/120hz VRR by Setting> General> TV & display options> Video Modes> check the box for Allow variable refresh rate.Configure the console for 4k/120 with no VRR by going to Setting> Genera l> TV & display option s> Video Modes> uncheck the box for Allow variable refresh rate.Configure the console for 4K/60 with VRR by going to Setting> General> TV & display option s> Video Modes> check the box for Allow variable refresh rate.If the issue still persists, also consider trying the following:.
This issue occurs with various TVs from LG, Samsung, or Vizio. We’ve definitely experienced the display issue and the above fix worked for us.
We’ll let you know of any other problems that come in as we see them.